Published On Friday, January 27, 2012 By Dammam, Ash Sharqiyah – The successful candidate will be responsible to optimise all front desk activity with guests leading to potential sales outcomes, whilst complying with all EY ticketing policies and procedures and high standards of customer service delivery to exceed guest expectations. Responsibilities Your responsibilities shall include but not limited to: Efficiently handle guests and their queries, achieve personal targets and contribute to the overall team revenue, yield and volume targets. Comply with all Etihad reservation policies and procedures and standards of guest service Attend to guest problems, escalating to higher levels as required. Keep self up to date on product, service, policies and procedures. Ensure all monies accounted for and TSR tallies Correctly log, stock, and store all ticket stocks and properly stock and display all materials. In a state of flight disruption, liaise with all involved (guests and colleagues alike) in a positive manner and maintain revenue and guest satisfac – Permanent – Full-time
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Reservation and Ticketing Agent – Dammam