Published On Saturday, February 04, 2012 By Jeddah, Makkah – Successful candidate will supervise all front desk activities to optimize all guest interactions and satisfaction whilst ensuring compliance with all Etihad ticketing policies and procedures and high standards of customer service delivery to exceed guest expectations. Responsibilities Your responsibilities shall include but not limted to: Supervise the efficient operations and monitor performance of the assigned team in order to achieve revenue, yield and volume targets. Ensure team compliance with all Etihad reservation policies and procedures and standards of guest service Handle day-to-day problem resolution, escalating to higher levels as required. Assign duties, responsibilities, staff roster and leave records Coach, counsel and motivate the team, evaluate performance in a meaningful way that recognizes staff achievements and provide opportunities for skills enhancement (i.e. schedule training in AUH, shadowing for new joiners etc); Keep self and the team up to date on product, se – Permanent – Full-time
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Reservation and Ticketing Officer