Location – UAE & Qatar
Job Title – Reservations / Front Office Agent
Employer Type – Hotel
Position – Reservations / Front Office Agent – English Speaking
Salary – Tax free basic salary + Benefits

Job description:

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservation Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to enquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservation Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the hotels standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

The ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care, a hands-on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike. You possess effective communication skills, ability to work as part of a team, excellent customer focus and be driven to overachieve.
You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Benefits:
Competitive Tax-Free starting salary plus service charge
Accommodation
Transportation
Meals
Uniforms
Medical & Life Insurance
2 Years Airline Ticket & Annual Vacation Entitlement
Yearly Bonus Scheme
Employee Discount Scheme
Relocation & Visa Costs

If you are this individual, aspiring to be the best of the best, longing to develop your hospitality career with a global hotel and resort company, then we invite you to apply directly via e-mail to office@luxuryjobsinternational.com quoting reference